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Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose the use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Shipping Returns & Exchanges

  • Orders are shipped domestically within the US out of Tempe, AZ
  • A $9.99 flat shipping rate is applied to all orders under $50.00
  • Orders above $50.00 are eligible for free shipping
  • US Orders are generally processed and shipped within 1-3 days Monday-Friday, please allow us time for processing and shipping as we make every effort to fulfill orders as quick as possible
  • Items purchased from can be returned or exchanged within (45) days of your purchase date, provided the item(s) are in new/unused condition and have the original packaging with all tags attached.
  • All SALE items are final.
  • Pivot Cycles orders placed on are limited to shipping in the United States only, we are unable to deliver to APO (military) boxes, FPO (foreign) boxes, freight forwarders (mail drop locations), or international addresses. Additionally, within the U.S., Pivot Cycles is unable to ship to PO boxes, hotels, and unconfirmed ship to addresses.
  • Returns and exchanges are processed upon receipt of the item to our office. Once we receive your item, we will process your return/exchange within 7-10 days. Credit card refunds can take up to (30) days to appear on your bank statement.  Customers are responsible for return shipping costs, unless the product is defective or there was an error during order fulfillment.
  • Please send the item and packing slip to us, noting what you’d like to return/exchange. All items should be mailed to:

Pivot Cycles
Attn: Webstore Return OR Exchange
6720 S. Clementine Court
Tempe, Arizona

More questions? Give us a shout.

[email protected]
1-877-85-PIVOT (74868)